Which is better, AppFolio or Innago?

AppFolio scores higher overall with 8.5/10. AppFolio edges ahead with a higher overall score.

AppFolio vs Innago Comparison 2026

AppFolio Wins

Winner

AppFolio

8.5

Mid-market property management companies (50-5,000+ units) that want a modern interface with strong automation and marketing tools

Try AppFolio

Innago

7.3

Small landlords who want a genuinely free, no-strings-attached platform with solid customer support

Try Innago

Sarah ChenSenior Software Analyst

Score Comparison

Criteria

AppFolio

Innago

Overall Score

8.5

7.3

Core Features

Rent collection, lease management, tenant screening, maintenance tracking completeness

9.5

7.0

Accounting & Reporting

Financial reports, tax preparation tools, bank integration, trust accounting

8.5

6.0

Ease of Use

Setup simplicity, interface design, learning curve, mobile app quality

8.5

Pricing & Value

Cost relative to features, free tier availability, transparent pricing, hidden fees

6.5

10.0

Tenant & Owner Portals

Tenant self-service capabilities, owner reporting, communication tools

9.0

7.0

Integrations

QuickBooks/Xero, payment processors, listing syndication, third-party ecosystem

8.0

5.0

Scalability

Growth from small to large portfolio, per-unit pricing tiers, multi-property support

9.5

6.0

Customer Support

Support channels (phone/chat/email), response time, onboarding assistance

7.5

8.0

Pricing & Features

Specification

AppFolio

Innago

Starting Price

$70/mo

Free

Free Tier

Pricing Model

Subscription

Free

Pricing Details

View Pricing

Making Your Decision

When to Choose AppFolio

Mid-market property management companies (50-5,000+ units) that want a modern interface with strong automation and marketing tools

AppFolio is the gold standard for mid-market property managers who want speed, a modern interface, and AI-powered automation. Its 50-unit minimum and annual contracts mean it is not suitable for small landlords, but for growing management companies it delivers exceptional capability per dollar.

Strengths

Modern, intuitive interface with AI-powered leasing automation and marketing tools
Scales from 50 units to 5,000+ with tiered Core, Plus, and Max plans
Excellent tenant and owner portals with mobile-first experience
Handles residential, commercial, student housing, and community associations

Limitations

50-unit minimum locks out smaller landlords entirely
Hidden onboarding fees and required annual contract add to total cost
Reporting and ledger customization trails legacy platforms like Yardi and Rent Manager

When to Choose Innago

Small landlords who want a genuinely free, no-strings-attached platform with solid customer support

Innago is the most truly free option in property management software — there are no paid tiers to upsell you into, just optional per-use fees for screening and payments. The trade-off is fewer advanced features and less polish than subscription tools. Its standout is personal customer support at no cost.

Strengths

100% free for landlords with no paid tiers — every core feature is available at no cost
Dedicated personal account representatives and responsive support, even on the free plan
Full-featured: lease e-signing, maintenance portal, automated payment reminders, and financial reporting
Unlimited file storage and no property count limits

Limitations

Limited customization for rental applications and screening questions
Fewer integrations and less listing syndication reach than TurboTenant or Avail
Some users report payment processing delays and occasional bugs

Ready to Get Started?

AppFolio

Score: 8.5

Try AppFolio Read Full Review

Innago

Score: 7.3

Try Innago Read Full Review