Maya Mobile
Travelers who value responsive customer support, consumer protection guarantees, and hassle-free setup
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Maya Mobile
Travelers who value responsive customer support, consumer protection guarantees, and hassle-free setup
Maya Mobile is a well-established mid-range provider since 2015 with the best customer support in the eSIM market — 24/7 availability with ~5 minute response times and a 100% money-back guarantee. The premium pricing and data routing latency are drawbacks, but for travelers who want peace of mind and responsive help when things go wrong, Maya is the safest bet.
Strengths
- Outstanding customer support with 24/7 availability and ~5 minute average response time (Trustpilot 4.6/5)
- 100% money-back guarantee for activation issues or trip cancellations
- No app required — simple QR code and one-tap iOS installation from the website
- Auto-renew option up to 180 days and China plans include a built-in VPN
Limitations
- Premium pricing tier ranked #33/38 providers — not a budget option
- Internet traffic routed through distant countries causes latency for video calls and banking apps
- Unlimited plan speeds reduced to 256-512 kbps after high-speed data cap is reached
When to Choose Yesim
Tech-savvy travelers who want built-in VPN, virtual phone numbers, and flexible pay-as-you-go credits
Yesim is a Swiss-based provider with a polished app and unique features including a built-in VPN (iOS only) and city-specific plans. The pay-as-you-go credit system with no expiry suits irregular travelers well. Premium pricing and slow customer support hold it back from the top tier, but for feature-rich travel eSIM users, Yesim delivers solid value.
Strengths
- Built-in free VPN for iOS users and virtual phone number option for dual-line use
- Beautiful, intuitive app with unique city-specific plans for popular destinations
- Pay-as-you-go "Pay & Fly" credit system with no-expiry balance and strong loyalty program (YCoins)
- Accepts cryptocurrency payments and offers competitive pricing in select destinations
Limitations
- Slow customer support response times compared to competitors
- Premium pricing ranked #26/38 with higher per-GB costs than Airalo in most destinations
- VPN feature only available on iOS; auto-refill enabled by default on YCoin top-ups
