Maya Mobile
Travelers who value responsive customer support, consumer protection guarantees, and hassle-free setup
Jetpac
Frequent flyers who value airport lounge access and travel lifestyle perks alongside budget eSIM data
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Maya Mobile
Travelers who value responsive customer support, consumer protection guarantees, and hassle-free setup
Maya Mobile is a well-established mid-range provider since 2015 with the best customer support in the eSIM market — 24/7 availability with ~5 minute response times and a 100% money-back guarantee. The premium pricing and data routing latency are drawbacks, but for travelers who want peace of mind and responsive help when things go wrong, Maya is the safest bet.
Strengths
- Outstanding customer support with 24/7 availability and ~5 minute average response time (Trustpilot 4.6/5)
- 100% money-back guarantee for activation issues or trip cancellations
- No app required — simple QR code and one-tap iOS installation from the website
- Auto-renew option up to 180 days and China plans include a built-in VPN
Limitations
- Premium pricing tier ranked #33/38 providers — not a budget option
- Internet traffic routed through distant countries causes latency for video calls and banking apps
- Unlimited plan speeds reduced to 256-512 kbps after high-speed data cap is reached
When to Choose Jetpac
Frequent flyers who value airport lounge access and travel lifestyle perks alongside budget eSIM data
Jetpac stands out with unique travel lifestyle perks — the Smart Delay feature providing free lounge access on flight delays is something no other eSIM provider offers. Budget pricing and excellent WhatsApp-based support are strong points. However, inconsistent network performance and limited coverage compared to market leaders make it better suited for casual travelers than connectivity-focused users.
Strengths
- Smart Delay feature provides free airport lounge access on 60+ minute flight delays (unique perk)
- Budget-friendly introductory pricing with 20% bulk buy discounts
- Excellent Trustpilot rating (5 stars) with 24/7 support via WhatsApp
- JetFlex and JetPro subscriptions bundle data with travel perks and insurance
Limitations
- Inconsistent network performance with poor upload speeds and high latency due to traffic routing
- Narrower global coverage (96 countries on global plan vs Airalo's 200+)
- Android users may need manual APN configuration; Voice feature iOS-only and still in beta
