Maya Mobile
Travelers who value responsive customer support, consumer protection guarantees, and hassle-free setup
aloSIM
Travelers who need a phone number for calls and SMS alongside data, especially for Europe-focused trips
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Maya Mobile
Travelers who value responsive customer support, consumer protection guarantees, and hassle-free setup
Maya Mobile is a well-established mid-range provider since 2015 with the best customer support in the eSIM market — 24/7 availability with ~5 minute response times and a 100% money-back guarantee. The premium pricing and data routing latency are drawbacks, but for travelers who want peace of mind and responsive help when things go wrong, Maya is the safest bet.
Strengths
- Outstanding customer support with 24/7 availability and ~5 minute average response time (Trustpilot 4.6/5)
- 100% money-back guarantee for activation issues or trip cancellations
- No app required — simple QR code and one-tap iOS installation from the website
- Auto-renew option up to 180 days and China plans include a built-in VPN
Limitations
- Premium pricing tier ranked #33/38 providers — not a budget option
- Internet traffic routed through distant countries causes latency for video calls and banking apps
- Unlimited plan speeds reduced to 256-512 kbps after high-speed data cap is reached
When to Choose aloSIM
Travelers who need a phone number for calls and SMS alongside data, especially for Europe-focused trips
aloSIM differentiates itself with a free phone number included on most plans via its Hushed sister app — a unique perk that no other eSIM provider offers. The app is straightforward and the 5% cashback is a nice touch. However, the lack of a global plan and inconsistent support limit its appeal for serious world travelers.
Strengths
- Free international phone number included with most data packages via Hushed partnership (unique)
- Very user-friendly app with clear step-by-step purchase and installation process
- Hotspot support across all plans plus 5% cashback credit on every purchase
- 11 regional packages covering multiple destinations under one eSIM profile
Limitations
- No global eSIM package — multi-region travel requires buying separate plans
- Customer support bot frequently misreads questions; human support can be inconsistent
- Inconsistent speeds in Eastern Europe and limited Africa/Middle East coverage
