Overview

InMotion Hosting has built its reputation on customer service rather than rock-bottom pricing. The company maintains US-based support teams and consistently earns high marks for helpful, knowledgeable assistance. In an industry where support often means scripted responses from overseas call centers, InMotion's approach stands out.

The 90-day money-back guarantee, triple the industry standard, reflects confidence in their service. Combined with free site migration that includes downtime protection, InMotion reduces the friction of switching hosts. They want you to try them with minimal risk.

What InMotion doesn't offer is the lowest price or global data center coverage. Servers are located in the United States only, which works well for US-based audiences but creates latency for international visitors. If your audience spans continents, this limitation matters.

Features Deep-Dive

US-Based Support Excellence

InMotion's support teams work from US offices with technical training that exceeds industry norms. When you call with a problem, you're talking to someone who can actually troubleshoot rather than following scripts. This makes a tangible difference when issues arise.

Support is available 24/7 via phone, chat, and email. Response times are consistently faster than many competitors, and resolution rates, getting problems actually fixed versus just acknowledged, rank among the best in the industry.

For business owners who aren't technical experts, this support quality often justifies any price premium over budget hosts.

Free Zero-Downtime Migration

InMotion's migration service moves your site without downtime. Their team handles the technical transfer, DNS updates, and verification before switching traffic. You don't experience the awkward hours of broken links that DIY migrations often create.

The service includes complex migrations, multi-site WordPress, WooCommerce stores, and sites with unusual configurations. Most hosts charge extra for this level of migration assistance or limit it to simple sites.

BoldGrid Website Builder

InMotion includes BoldGrid, a WordPress-based website builder, at no additional cost. The tool bridges the gap between traditional WordPress and simpler website builders, offering drag-and-drop design with WordPress's flexibility underneath.

For users who want more than basic builders provide but find WordPress's learning curve steep, BoldGrid offers a middle path. The templates are professionally designed, and customization doesn't require coding knowledge.

Pricing Analysis

InMotion's pricing sits in the mid-range. Core at $2.99/month (with commitment) provides basic shared hosting. Launch at $4.99/month adds unlimited websites and more resources. Power at $7.99/month further increases capacity for demanding sites.

The best introductory prices require 3-year commitments, following industry patterns. Shorter terms cost more monthly. Renewal prices increase but remain reasonable compared to the steep jumps at some competitors.

The 90-day money-back guarantee provides genuine protection against commitment regret. You have three months to evaluate whether InMotion's quality matches your needs, long enough for thorough testing.

Who Is This For?

InMotion Hosting works best for:

• US-based businesses who value responsive, knowledgeable support
• Users who've experienced bad support elsewhere and want better
• Business owners who need help with technical issues
• Those migrating from other hosts who want a professional transition
• Anyone valuing the 90-day guarantee as risk reduction

The platform excels when support quality matters more than finding the absolute lowest price.

Who Should NOT Use This

InMotion Hosting might not be the right choice if:

• Your audience is international: US-only data centers create latency overseas
• Budget is primary concern: Cheaper options exist at Hostinger
• You rarely need support: Premium support value is wasted if unused
• You want global CDN included: CDN requires separate configuration or add-on
• You need enterprise scale: Shared hosting has inherent limitations

Bottom Line

InMotion Hosting delivers on its promise of excellent support and reliable performance for US-based sites. The combination of knowledgeable assistance, zero-downtime migration, and a 90-day guarantee creates genuine value for business owners who need help when problems arise.

The US-only infrastructure limits appeal for international audiences. If your visitors span the globe, consider hosts with broader data center coverage or ensure you're using an effective CDN.

FAQ

Is InMotion Hosting good for small business?

Yes, InMotion suits small businesses well. The US-based support helps when technical issues arise, free migrations ease the transition from other hosts, and the reliability is adequate for business sites. The 90-day guarantee reduces commitment risk.

How fast is InMotion Hosting?

InMotion's performance is solid for shared hosting, not the fastest in benchmarks but consistently reliable. SSD storage and server-level caching deliver acceptable page loads for most sites. Performance-critical applications might prefer A2 Hosting's Turbo servers or Cloudways.

Does InMotion include free SSL?

Yes, InMotion includes free SSL certificates on all shared hosting plans with automatic renewal. SSL setup is straightforward through cPanel. This matches industry standards and ensures your site is secure without additional cost.

What is InMotion's uptime like?

InMotion maintains strong uptime, typically exceeding their guarantee. Independent monitoring shows consistent reliability with minimal unexpected downtime. For shared hosting, the stability is above average.

Is the 90-day guarantee really 90 days?

Yes, InMotion's money-back guarantee covers 90 days with full refund for shared hosting. This is triple the industry standard 30 days and gives you genuine time to evaluate the service. Domain registration fees aren't refundable, following standard practice.