Microsoft Teams
Microsoft 365 organizations that want deeply integrated collaboration with enterprise-grade security and AI
8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Microsoft Teams
Microsoft 365 organizations that want deeply integrated collaboration with enterprise-grade security and AI
Microsoft Teams is the obvious choice for M365 organizations. The collaboration depth is unmatched — chat, files, meetings, and apps all live in one place. Copilot AI is powerful but expensive as an add-on. For non-Microsoft shops, the value proposition weakens significantly.
Strengths
- Deepest Microsoft 365 integration — seamless with Outlook, SharePoint, OneDrive, and Office apps
- Copilot AI provides meeting recaps, action items, and intelligent search across all Teams content
- Exceptional enterprise security with HIPAA, SOC 2, FedRAMP, and data residency controls
- Free tier includes 100 participants and 60-minute group meetings
Limitations
- Copilot requires separate $30/user/mo add-on — not included in base plans
- Interface can feel complex and overwhelming for non-Microsoft shops
- Performance can be resource-heavy on older hardware
When to Choose 8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
8x8 Work's standout feature is unlimited international calling to 48 countries, which is genuinely unique in the market. The video conferencing is solid but not exceptional. Best for global teams where the calling bundle justifies the price — for video-only needs, there are better options.
Strengths
- Unlimited international calling to 48 countries included — unique value for global teams
- AI meeting summaries and insights across voice, video, and messaging channels
- Strong compliance credentials for regulated industries (HIPAA, GDPR)
- Unified platform covering phone, video, chat, and contact center
Limitations
- No free tier — requires commitment to the full UCaaS platform
- AI features are less advanced than Zoom AI Companion or Dialpad
- Pricing not publicly listed — requires contacting sales for exact quotes
