Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
RingCentral Video
Mid-to-large businesses that need a complete UCaaS platform with AI-powered conversation intelligence
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
Dialpad Meetings punches above its weight with AI features. The transcription accuracy (trained on 3B+ minutes) is genuinely best-in-class, and AI Recap on all plans is generous. Collaboration tools need work to compete with Zoom or Teams, but for AI-powered meeting intelligence, Dialpad is a standout.
Strengths
- Best-in-class AI transcription trained on 3B+ minutes — custom vocabulary support for industry jargon
- AI Recap with action items included on all plans, not just premium tiers
- Live AI Coach Cards surface real-time conversation tips during calls
- Moment detection and CSAT scoring for customer-facing teams
Limitations
- Collaboration tools (whiteboard, breakout rooms) lag behind Zoom and Teams
- Free tier limited to 10 participants
- Smaller integration marketplace than the Big 3 (Zoom, Teams, Meet)
When to Choose RingCentral Video
Mid-to-large businesses that need a complete UCaaS platform with AI-powered conversation intelligence
RingCentral Video is best understood as part of the RingCentral unified communications suite rather than a standalone video tool. RingSense AI adds genuine value with conversation intelligence and sentiment analysis. The lack of a free tier and the higher price make it a harder sell for video-only needs.
Strengths
- RingSense AI provides conversation intelligence, sentiment analysis, and automated summaries
- True unified communications — phone, video, messaging, and fax in one platform
- Excellent HIPAA, SOC 2, and HITRUST compliance for healthcare and finance
- Strong API ecosystem for custom integrations and workflow automation
Limitations
- No free tier — requires paid subscription starting at $20/user/mo
- Video conferencing is bundled into UCaaS — overkill and overpriced for teams that only need meetings
- Admin experience is complex — not designed for small teams or quick setup
