Cisco Webex
Existing Cisco enterprise customers and government organizations that need FedRAMP-authorized video conferencing
Vonage Business Communications
Developers and businesses that need programmable video/voice APIs alongside basic UCaaS functionality
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Cisco Webex
Existing Cisco enterprise customers and government organizations that need FedRAMP-authorized video conferencing
Cisco Webex remains a strong security and compliance play, with FedRAMP authorization and Zero Trust architecture that few competitors can match. However, the platform has lost significant market momentum. The interface feels dated, the integration ecosystem is thin, and collaboration features trail Zoom and Teams by a noticeable margin. For security-first government and enterprise use cases it still delivers, but teams choosing a new platform today will likely find better options elsewhere.
Strengths
- Industry-leading security with E2EE, FedRAMP authorization, and Zero Trust architecture
- AI Assistant with real-time translation in 120+ languages included on paid plans
- Super Resolution AI enhances video quality on low-bandwidth connections
- Strong compliance credentials for government and regulated industries
Limitations
- Interface feels dated and clunky compared to Zoom, Teams, and newer competitors
- Market momentum has shifted — declining adoption outside existing Cisco enterprise customers
- Integration ecosystem is limited compared to Zoom or Teams marketplaces
When to Choose Vonage Business Communications
Developers and businesses that need programmable video/voice APIs alongside basic UCaaS functionality
Vonage Business Communications is best appreciated by developers who need CPaaS APIs for custom video integration. The standard video conferencing is functional but unremarkable. For teams that don't need programmable APIs, there are better pure video conferencing options at similar or lower prices.
Strengths
- CPaaS APIs allow fully custom video integrations for developers building embedded video experiences
- Programmable video and voice APIs with global infrastructure (Vonage Communications Platform)
- Good CRM integrations with Salesforce, HubSpot, and Microsoft Dynamics
- Reliable voice quality built on Vonage's decades of telephony experience
Limitations
- Video conferencing features are basic compared to Zoom or Teams
- AI features are limited — no meeting summaries or real-time transcription
- No free tier for the UCaaS platform
