Zoom Workplace
Teams that want the most widely adopted, AI-enhanced meeting platform with the broadest integration ecosystem
RingCentral Video
Mid-to-large businesses that need a complete UCaaS platform with AI-powered conversation intelligence
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Zoom Workplace
Teams that want the most widely adopted, AI-enhanced meeting platform with the broadest integration ecosystem
Zoom Workplace remains the gold standard for video conferencing. AI Companion 3.0 adds meaningful intelligence to every meeting, the integration marketplace is unmatched, and it just works. The 40-minute free tier limit is annoying, but the paid plans offer exceptional value for the feature set.
Strengths
- AI Companion 3.0 with meeting summaries, smart chapters, and agentic workflows on all paid plans
- Industry-leading reliability and ease of use — the de facto standard for video meetings
- Massive integration marketplace with 2,500+ apps
- Generous free tier: 100 participants, 40-minute meetings
Limitations
- 40-minute limit on free group meetings remains a frustration
- AI Companion quality varies — summaries can miss nuance in complex discussions
- Full feature set requires Business plan or higher ($21.99/user/mo)
When to Choose RingCentral Video
Mid-to-large businesses that need a complete UCaaS platform with AI-powered conversation intelligence
RingCentral Video is best understood as part of the RingCentral unified communications suite rather than a standalone video tool. RingSense AI adds genuine value with conversation intelligence and sentiment analysis. The lack of a free tier and the higher price make it a harder sell for video-only needs.
Strengths
- RingSense AI provides conversation intelligence, sentiment analysis, and automated summaries
- True unified communications — phone, video, messaging, and fax in one platform
- Excellent HIPAA, SOC 2, and HITRUST compliance for healthcare and finance
- Strong API ecosystem for custom integrations and workflow automation
Limitations
- No free tier — requires paid subscription starting at $20/user/mo
- Video conferencing is bundled into UCaaS — overkill and overpriced for teams that only need meetings
- Admin experience is complex — not designed for small teams or quick setup
