Zoom Workplace
Teams that want the most widely adopted, AI-enhanced meeting platform with the broadest integration ecosystem
Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Zoom Workplace
Teams that want the most widely adopted, AI-enhanced meeting platform with the broadest integration ecosystem
Zoom Workplace remains the gold standard for video conferencing. AI Companion 3.0 adds meaningful intelligence to every meeting, the integration marketplace is unmatched, and it just works. The 40-minute free tier limit is annoying, but the paid plans offer exceptional value for the feature set.
Strengths
- AI Companion 3.0 with meeting summaries, smart chapters, and agentic workflows on all paid plans
- Industry-leading reliability and ease of use — the de facto standard for video meetings
- Massive integration marketplace with 2,500+ apps
- Generous free tier: 100 participants, 40-minute meetings
Limitations
- 40-minute limit on free group meetings remains a frustration
- AI Companion quality varies — summaries can miss nuance in complex discussions
- Full feature set requires Business plan or higher ($21.99/user/mo)
When to Choose Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
Dialpad Meetings punches above its weight with AI features. The transcription accuracy (trained on 3B+ minutes) is genuinely best-in-class, and AI Recap on all plans is generous. Collaboration tools need work to compete with Zoom or Teams, but for AI-powered meeting intelligence, Dialpad is a standout.
Strengths
- Best-in-class AI transcription trained on 3B+ minutes — custom vocabulary support for industry jargon
- AI Recap with action items included on all plans, not just premium tiers
- Live AI Coach Cards surface real-time conversation tips during calls
- Moment detection and CSAT scoring for customer-facing teams
Limitations
- Collaboration tools (whiteboard, breakout rooms) lag behind Zoom and Teams
- Free tier limited to 10 participants
- Smaller integration marketplace than the Big 3 (Zoom, Teams, Meet)
