Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
GoTo Meeting
Small businesses that want a straightforward, reliable meeting tool without the complexity of full UCaaS platforms
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
Dialpad Meetings punches above its weight with AI features. The transcription accuracy (trained on 3B+ minutes) is genuinely best-in-class, and AI Recap on all plans is generous. Collaboration tools need work to compete with Zoom or Teams, but for AI-powered meeting intelligence, Dialpad is a standout.
Strengths
- Best-in-class AI transcription trained on 3B+ minutes — custom vocabulary support for industry jargon
- AI Recap with action items included on all plans, not just premium tiers
- Live AI Coach Cards surface real-time conversation tips during calls
- Moment detection and CSAT scoring for customer-facing teams
Limitations
- Collaboration tools (whiteboard, breakout rooms) lag behind Zoom and Teams
- Free tier limited to 10 participants
- Smaller integration marketplace than the Big 3 (Zoom, Teams, Meet)
When to Choose GoTo Meeting
Small businesses that want a straightforward, reliable meeting tool without the complexity of full UCaaS platforms
GoTo Meeting is a no-frills, reliable video conferencing tool that gets the job done. The AI Meeting Summary is a nice touch, but the feature set trails behind Zoom and Teams significantly. Best suited for small teams that value simplicity over cutting-edge features.
Strengths
- AI Meeting Summary generates automatic recaps with action items after every call
- Reliable, mature platform with 20+ years of video conferencing experience
- Simple, clean interface that requires minimal training
- Free tier available with basic meeting capabilities for up to 3 users
Limitations
- AI features are basic compared to Zoom, Teams, or Dialpad
- Free tier extremely limited — only 3 participants for 40 minutes
- Integration ecosystem is small compared to market leaders
