RingCentral Video
Mid-to-large businesses that need a complete UCaaS platform with AI-powered conversation intelligence
8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
Score Comparison
Pricing & Features
Making Your Decision
When to Choose RingCentral Video
Mid-to-large businesses that need a complete UCaaS platform with AI-powered conversation intelligence
RingCentral Video is best understood as part of the RingCentral unified communications suite rather than a standalone video tool. RingSense AI adds genuine value with conversation intelligence and sentiment analysis. The lack of a free tier and the higher price make it a harder sell for video-only needs.
Strengths
- RingSense AI provides conversation intelligence, sentiment analysis, and automated summaries
- True unified communications — phone, video, messaging, and fax in one platform
- Excellent HIPAA, SOC 2, and HITRUST compliance for healthcare and finance
- Strong API ecosystem for custom integrations and workflow automation
Limitations
- No free tier — requires paid subscription starting at $20/user/mo
- Video conferencing is bundled into UCaaS — overkill and overpriced for teams that only need meetings
- Admin experience is complex — not designed for small teams or quick setup
When to Choose 8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
8x8 Work's standout feature is unlimited international calling to 48 countries, which is genuinely unique in the market. The video conferencing is solid but not exceptional. Best for global teams where the calling bundle justifies the price — for video-only needs, there are better options.
Strengths
- Unlimited international calling to 48 countries included — unique value for global teams
- AI meeting summaries and insights across voice, video, and messaging channels
- Strong compliance credentials for regulated industries (HIPAA, GDPR)
- Unified platform covering phone, video, chat, and contact center
Limitations
- No free tier — requires commitment to the full UCaaS platform
- AI features are less advanced than Zoom AI Companion or Dialpad
- Pricing not publicly listed — requires contacting sales for exact quotes
