Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Dialpad Meetings
AI-first teams that want the most advanced real-time transcription and conversation intelligence built into every meeting
Dialpad Meetings punches above its weight with AI features. The transcription accuracy (trained on 3B+ minutes) is genuinely best-in-class, and AI Recap on all plans is generous. Collaboration tools need work to compete with Zoom or Teams, but for AI-powered meeting intelligence, Dialpad is a standout.
Strengths
- Best-in-class AI transcription trained on 3B+ minutes — custom vocabulary support for industry jargon
- AI Recap with action items included on all plans, not just premium tiers
- Live AI Coach Cards surface real-time conversation tips during calls
- Moment detection and CSAT scoring for customer-facing teams
Limitations
- Collaboration tools (whiteboard, breakout rooms) lag behind Zoom and Teams
- Free tier limited to 10 participants
- Smaller integration marketplace than the Big 3 (Zoom, Teams, Meet)
When to Choose 8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
8x8 Work's standout feature is unlimited international calling to 48 countries, which is genuinely unique in the market. The video conferencing is solid but not exceptional. Best for global teams where the calling bundle justifies the price — for video-only needs, there are better options.
Strengths
- Unlimited international calling to 48 countries included — unique value for global teams
- AI meeting summaries and insights across voice, video, and messaging channels
- Strong compliance credentials for regulated industries (HIPAA, GDPR)
- Unified platform covering phone, video, chat, and contact center
Limitations
- No free tier — requires commitment to the full UCaaS platform
- AI features are less advanced than Zoom AI Companion or Dialpad
- Pricing not publicly listed — requires contacting sales for exact quotes
