Cisco Webex
Existing Cisco enterprise customers and government organizations that need FedRAMP-authorized video conferencing
8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
Score Comparison
Pricing & Features
Making Your Decision
When to Choose Cisco Webex
Existing Cisco enterprise customers and government organizations that need FedRAMP-authorized video conferencing
Cisco Webex remains a strong security and compliance play, with FedRAMP authorization and Zero Trust architecture that few competitors can match. However, the platform has lost significant market momentum. The interface feels dated, the integration ecosystem is thin, and collaboration features trail Zoom and Teams by a noticeable margin. For security-first government and enterprise use cases it still delivers, but teams choosing a new platform today will likely find better options elsewhere.
Strengths
- Industry-leading security with E2EE, FedRAMP authorization, and Zero Trust architecture
- AI Assistant with real-time translation in 120+ languages included on paid plans
- Super Resolution AI enhances video quality on low-bandwidth connections
- Strong compliance credentials for government and regulated industries
Limitations
- Interface feels dated and clunky compared to Zoom, Teams, and newer competitors
- Market momentum has shifted — declining adoption outside existing Cisco enterprise customers
- Integration ecosystem is limited compared to Zoom or Teams marketplaces
When to Choose 8x8 Work
Global businesses that need unlimited international calling bundled with video conferencing and UCaaS
8x8 Work's standout feature is unlimited international calling to 48 countries, which is genuinely unique in the market. The video conferencing is solid but not exceptional. Best for global teams where the calling bundle justifies the price — for video-only needs, there are better options.
Strengths
- Unlimited international calling to 48 countries included — unique value for global teams
- AI meeting summaries and insights across voice, video, and messaging channels
- Strong compliance credentials for regulated industries (HIPAA, GDPR)
- Unified platform covering phone, video, chat, and contact center
Limitations
- No free tier — requires commitment to the full UCaaS platform
- AI features are less advanced than Zoom AI Companion or Dialpad
- Pricing not publicly listed — requires contacting sales for exact quotes
