Zoho CRM Wins
Winner
VS
Score Comparison
Criteria
Zoho CRM
Close
Overall Score
8.0
7.8
Ease of Use
7.5
8.2
Features
8.5
7.5
Integrations
7.5
7.0
Pricing/Value
9.0
8.0
Support
7.0
8.5
Pricing & Features
Specification
Zoho CRM
Close
Starting Price
Free / $14/mo
$29/mo
Free Tier
Pricing Model
Freemium
Subscription
Making Your Decision
When to Choose Zoho CRM
Budget-conscious businesses wanting enterprise features at small business prices
Zoho CRM delivers remarkable value with a feature set that punches well above its price point, especially for businesses already using other Zoho applications or seeking a cost-effective Salesforce alternative.
Strengths
- Exceptional value with competitive pricing across all tiers
- Deep integration with 45+ Zoho suite applications
- Comprehensive feature set rivaling enterprise CRMs
- AI assistant (Zia) included in higher tiers
Limitations
- Interface can feel dated compared to newer competitors
- Learning curve steeper than simpler alternatives
- Third-party integrations not as seamless as native Zoho apps
When to Choose Close
Inside sales teams making high volume of calls who need built-in communication tools
Close is purpose-built for inside sales teams, combining CRM with powerful built-in calling and email tools to maximize outreach efficiency without switching between multiple applications.
Strengths
- Built-in calling, SMS, and email in every plan
- Designed for high-velocity sales teams
- Excellent power dialer and call recording features
- Clean interface focused on sales productivity
Limitations
- No free tier available
- Limited marketing features compared to all-in-one platforms
- Integration ecosystem smaller than major competitors
