Salesforce Sales Cloud Wins
Winner
Salesforce Sales Cloud
8.2
Mid-size to enterprise companies needing deep customization and scalability
VS
Score Comparison
Criteria
Salesforce Sales Cloud
Zoho CRM
Overall Score
8.2
8.0
Ease of Use
7.0
7.5
Features
9.5
8.5
Integrations
9.5
7.5
Pricing/Value
7.0
9.0
Support
8.0
7.0
Pricing & Features
Specification
Salesforce Sales Cloud
Zoho CRM
Starting Price
$25/mo
Free / $14/mo
Free Tier
Pricing Model
Subscription
Freemium
Making Your Decision
When to Choose Salesforce Sales Cloud
Mid-size to enterprise companies needing deep customization and scalability
Salesforce remains the enterprise CRM gold standard, offering unparalleled customization and ecosystem depth, though its complexity and cost make it better suited for larger organizations with dedicated admin resources.
Strengths
- Unmatched customization and scalability for enterprises
- Industry-leading ecosystem with thousands of integrations
- Powerful AI features with Einstein Analytics
- Robust reporting and forecasting capabilities
Limitations
- Steep learning curve requires significant training investment
- Pricing escalates quickly with add-ons and premium features
- Implementation often requires certified consultants
When to Choose Zoho CRM
Budget-conscious businesses wanting enterprise features at small business prices
Zoho CRM delivers remarkable value with a feature set that punches well above its price point, especially for businesses already using other Zoho applications or seeking a cost-effective Salesforce alternative.
Strengths
- Exceptional value with competitive pricing across all tiers
- Deep integration with 45+ Zoho suite applications
- Comprehensive feature set rivaling enterprise CRMs
- AI assistant (Zia) included in higher tiers
Limitations
- Interface can feel dated compared to newer competitors
- Learning curve steeper than simpler alternatives
- Third-party integrations not as seamless as native Zoho apps
