Zoho CRM Wins
Winner
VS
Freshsales
7.8
Small businesses wanting built-in communication tools and AI features at an affordable price
Score Comparison
Criteria
Zoho CRM
Freshsales
Overall Score
8.0
7.8
Ease of Use
7.5
8.5
Features
8.5
7.8
Integrations
7.5
7.0
Pricing/Value
9.0
8.0
Support
7.0
7.5
Pricing & Features
Specification
Zoho CRM
Freshsales
Starting Price
Free / $14/mo
Free / $15/mo
Free Tier
Pricing Model
Freemium
Freemium
Making Your Decision
When to Choose Zoho CRM
Budget-conscious businesses wanting enterprise features at small business prices
Zoho CRM delivers remarkable value with a feature set that punches well above its price point, especially for businesses already using other Zoho applications or seeking a cost-effective Salesforce alternative.
Strengths
- Exceptional value with competitive pricing across all tiers
- Deep integration with 45+ Zoho suite applications
- Comprehensive feature set rivaling enterprise CRMs
- AI assistant (Zia) included in higher tiers
Limitations
- Interface can feel dated compared to newer competitors
- Learning curve steeper than simpler alternatives
- Third-party integrations not as seamless as native Zoho apps
When to Choose Freshsales
Small businesses wanting built-in communication tools and AI features at an affordable price
Freshsales stands out with its built-in phone and email capabilities plus AI-powered insights, offering excellent value for small teams wanting communication tools integrated directly into their CRM.
Strengths
- Built-in phone and email with no additional cost
- AI-powered lead scoring and deal insights (Freddy AI)
- Clean, modern interface with quick setup
- Strong integration with Freshworks suite
Limitations
- Third-party integrations more limited than leaders
- Reporting capabilities basic on lower tiers
- Workflow automation has learning curve
