Pipedrive Wins
Winner
VS
Freshsales
7.8
Small businesses wanting built-in communication tools and AI features at an affordable price
Score Comparison
Criteria
Pipedrive
Freshsales
Overall Score
8.5
7.8
Ease of Use
9.3
8.5
Features
8.0
7.8
Integrations
8.2
7.0
Pricing/Value
8.5
8.0
Support
8.0
7.5
Pricing & Features
Specification
Pipedrive
Freshsales
Starting Price
$14/mo
Free / $15/mo
Free Tier
Pricing Model
Subscription
Freemium
Making Your Decision
When to Choose Pipedrive
Sales-focused teams wanting a visual, easy-to-adopt CRM without complexity
Pipedrive excels as a sales-first CRM with its visual pipeline approach and excellent usability, making it perfect for sales teams who want to spend less time on administration and more time closing deals.
Strengths
- Exceptionally intuitive visual pipeline interface
- Purpose-built for sales teams with activity-based selling
- Competitive pricing with transparent tier structure
- Powerful email integration and tracking
Limitations
- No free tier available
- Marketing automation requires separate add-on
- Reporting less robust than enterprise competitors
When to Choose Freshsales
Small businesses wanting built-in communication tools and AI features at an affordable price
Freshsales stands out with its built-in phone and email capabilities plus AI-powered insights, offering excellent value for small teams wanting communication tools integrated directly into their CRM.
Strengths
- Built-in phone and email with no additional cost
- AI-powered lead scoring and deal insights (Freddy AI)
- Clean, modern interface with quick setup
- Strong integration with Freshworks suite
Limitations
- Third-party integrations more limited than leaders
- Reporting capabilities basic on lower tiers
- Workflow automation has learning curve
