Freshsales Wins
Winner
Freshsales
7.8
Small businesses wanting built-in communication tools and AI features at an affordable price
VS
Score Comparison
Criteria
Freshsales
Insightly
Overall Score
7.8
7.2
Ease of Use
8.5
7.5
Features
7.8
7.2
Integrations
7.0
7.0
Pricing/Value
8.0
7.0
Support
7.5
7.0
Pricing & Features
Specification
Freshsales
Insightly
Starting Price
Free / $15/mo
Free / $29/mo
Free Tier
Pricing Model
Freemium
Freemium
Making Your Decision
When to Choose Freshsales
Small businesses wanting built-in communication tools and AI features at an affordable price
Freshsales stands out with its built-in phone and email capabilities plus AI-powered insights, offering excellent value for small teams wanting communication tools integrated directly into their CRM.
Strengths
- Built-in phone and email with no additional cost
- AI-powered lead scoring and deal insights (Freddy AI)
- Clean, modern interface with quick setup
- Strong integration with Freshworks suite
Limitations
- Third-party integrations more limited than leaders
- Reporting capabilities basic on lower tiers
- Workflow automation has learning curve
When to Choose Insightly
Professional services firms needing CRM integrated with project delivery
Insightly bridges the gap between CRM and project management, making it valuable for service businesses that need to manage both sales relationships and project delivery in one platform.
Strengths
- Unique project management integration within CRM
- Good for businesses with post-sale delivery workflows
- Relationship linking shows connections between contacts
- Decent automation on higher tiers
Limitations
- Interface feels less modern than competitors
- Free tier extremely limited (2 users)
- Jump to paid tiers is significant
