HubSpot CRM Wins
Winner
VS
Freshsales
7.8
Small businesses wanting built-in communication tools and AI features at an affordable price
Score Comparison
Criteria
HubSpot CRM
Freshsales
Overall Score
8.8
7.8
Ease of Use
9.2
8.5
Features
8.8
7.8
Integrations
9.0
7.0
Pricing/Value
8.5
8.0
Support
8.5
7.5
Pricing & Features
Specification
HubSpot CRM
Freshsales
Starting Price
Free / $20/mo
Free / $15/mo
Free Tier
Pricing Model
Freemium
Freemium
Making Your Decision
When to Choose HubSpot CRM
Small to mid-sized businesses wanting an all-in-one platform with a powerful free CRM
HubSpot CRM offers the best free CRM on the market with a seamless upgrade path, making it ideal for growing businesses that want to start free and scale without switching platforms.
Strengths
- Generous free tier with unlimited users and contacts
- Intuitive interface with minimal learning curve
- Excellent marketing, sales, and service hub integration
- Extensive marketplace with 1,500+ integrations
Limitations
- Paid tiers can become expensive as you scale
- Some advanced features require multiple hub subscriptions
- Contact-based pricing can add up quickly for large databases
When to Choose Freshsales
Small businesses wanting built-in communication tools and AI features at an affordable price
Freshsales stands out with its built-in phone and email capabilities plus AI-powered insights, offering excellent value for small teams wanting communication tools integrated directly into their CRM.
Strengths
- Built-in phone and email with no additional cost
- AI-powered lead scoring and deal insights (Freddy AI)
- Clean, modern interface with quick setup
- Strong integration with Freshworks suite
Limitations
- Third-party integrations more limited than leaders
- Reporting capabilities basic on lower tiers
- Workflow automation has learning curve
