Too Close to Call
Freshsales
7.8
Small businesses wanting built-in communication tools and AI features at an affordable price
VS
Score Comparison
Criteria
Freshsales
Close
Overall Score
7.8
7.8
Ease of Use
8.5
8.2
Features
7.8
7.5
Integrations
7.0
7.0
Pricing/Value
8.0
8.0
Support
7.5
8.5
Pricing & Features
Specification
Freshsales
Close
Starting Price
Free / $15/mo
$29/mo
Free Tier
Pricing Model
Freemium
Subscription
Making Your Decision
When to Choose Freshsales
Small businesses wanting built-in communication tools and AI features at an affordable price
Freshsales stands out with its built-in phone and email capabilities plus AI-powered insights, offering excellent value for small teams wanting communication tools integrated directly into their CRM.
Strengths
- Built-in phone and email with no additional cost
- AI-powered lead scoring and deal insights (Freddy AI)
- Clean, modern interface with quick setup
- Strong integration with Freshworks suite
Limitations
- Third-party integrations more limited than leaders
- Reporting capabilities basic on lower tiers
- Workflow automation has learning curve
When to Choose Close
Inside sales teams making high volume of calls who need built-in communication tools
Close is purpose-built for inside sales teams, combining CRM with powerful built-in calling and email tools to maximize outreach efficiency without switching between multiple applications.
Strengths
- Built-in calling, SMS, and email in every plan
- Designed for high-velocity sales teams
- Excellent power dialer and call recording features
- Clean interface focused on sales productivity
Limitations
- No free tier available
- Limited marketing features compared to all-in-one platforms
- Integration ecosystem smaller than major competitors
