Score Comparison
Criteria
Zoho CRM
Copper
Overall Score
8.0
7.4
Ease of Use
7.5
8.5
Features
8.5
6.8
Integrations
7.5
7.0
Pricing/Value
9.0
7.0
Support
7.0
7.5
Pricing & Features
Specification
Zoho CRM
Copper
Starting Price
Free / $14/mo
$29/mo
Free Tier
Pricing Model
Freemium
Subscription
Making Your Decision
When to Choose Zoho CRM
Budget-conscious businesses wanting enterprise features at small business prices
Zoho CRM delivers remarkable value with a feature set that punches well above its price point, especially for businesses already using other Zoho applications or seeking a cost-effective Salesforce alternative.
Strengths
- Exceptional value with competitive pricing across all tiers
- Deep integration with 45+ Zoho suite applications
- Comprehensive feature set rivaling enterprise CRMs
- AI assistant (Zia) included in higher tiers
Limitations
- Interface can feel dated compared to newer competitors
- Learning curve steeper than simpler alternatives
- Third-party integrations not as seamless as native Zoho apps
When to Choose Copper
Google Workspace users wanting a CRM that lives entirely within their Google ecosystem
Copper is the definitive CRM for Google Workspace devotees, offering seamless Gmail integration and automatic data capture that makes adoption nearly effortless for teams already living in Google.
Strengths
- Native Google Workspace integration feels seamless
- Automatic data capture from Gmail reduces manual entry
- Familiar Google-like interface minimizes training
- Chrome extension keeps CRM accessible in browser
Limitations
- Only makes sense if heavily using Google Workspace
- Feature set more limited than competitors at similar price
- Reporting and analytics relatively basic
